Privacy Policy

1. Information We Collect

me905 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized gaming experiences to our users. The information we collect falls into several categories as detailed below.

1.1 Personal Information You Provide

When you register for an account on me905, we collect personal information that you voluntarily provide to us, including but not limited to:

• Account Registration Data: Full name, date of birth, email address, mobile phone number, residential address, and chosen username and password
• Identity Verification Documents: Government-issued identification (passport, driver's license, or national ID), proof of address documents, and photographs for age verification and Know Your Customer (KYC) compliance
• Payment Information: Bank account details, GCash account information, PayMaya account details, cryptocurrency wallet addresses, and transaction history
• Communication Data: Information you provide when contacting customer support, including chat logs, email correspondence, and phone call recordings for quality assurance purposes

1.2 Information We Collect Automatically

When you access and use the me905 platform, we automatically collect certain information about your device, browsing actions, and usage patterns:

• Device Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, and mobile network information
• Usage Data: Games played, betting history, deposit and withdrawal transactions, session duration, pages visited, features used, and interaction patterns on our platform
• Location Information: General geographic location derived from IP address to ensure compliance with jurisdictional restrictions and provide localized services
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform performance

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, PayMaya, BPI, BDO, UnionBank, Metrobank), identity verification services, fraud prevention services, and game providers. This information helps us verify your identity, process transactions, prevent fraud, and comply with regulatory requirements.

2. How We Use Your Information

me905 uses the collected information for various legitimate business purposes that enable us to provide secure, reliable, and personalized gaming services. The primary purposes for which we use your information include:

2.1 Account Management and Service Delivery

• Creating and maintaining your me905 account
• Processing registrations, deposits, withdrawals, and other transactions
• Providing access to games, sports betting markets, and platform features
• Managing your participation in promotions, bonuses, and loyalty programs
• Responding to your inquiries and providing customer support
• Sending important account notifications, transaction confirmations, and service updates

2.2 Compliance and Security

We use your information to comply with legal and regulatory obligations imposed by PAGCOR and other Philippine authorities, including:

• Verifying your identity and age (21+ requirement)
• Preventing underage gambling, fraud, money laundering, and other illegal activities
• Detecting and investigating suspicious transactions or account activity
• Maintaining records required by anti-money laundering (AML) regulations
• Responding to legal requests and cooperating with law enforcement
• Enforcing our Terms and Conditions and protecting our rights and property

2.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Testing new features and conducting research to enhance our services
• Monitoring platform performance and troubleshooting technical issues
• Understanding player behavior to develop better games and features

2.4 Marketing and Communications

With your consent where required, we may use your information to send promotional materials about new games, special offers, tournaments, and other marketing communications relevant to Filipino players. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

3. How We Share Your Information

me905 does not sell your personal information to third parties. However, we may share your information with selected third parties under specific circumstances and with appropriate safeguards:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks (BPI, BDO, UnionBank, Metrobank), and cryptocurrency platforms (Coins.ph) to process deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, Asia Gaming, and other game developers to deliver gaming content
• Identity Verification Services: Third-party KYC providers to verify your identity and age
• Customer Support Tools: Live chat platforms and helpdesk software providers
• IT and Security Services: Hosting providers, security monitoring services, and backup providers

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

3.2 Legal and Regulatory Compliance

We may disclose your information to regulatory authorities, law enforcement agencies, courts, and other governmental bodies when:

• Required by Philippine law or PAGCOR regulations
• Necessary to comply with legal processes (subpoenas, court orders, search warrants)
• Required to report suspicious activities under anti-money laundering laws
• Necessary to protect our rights, property, or safety, or that of our users or the public
• Required to investigate or prevent fraud, security breaches, or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

4. Data Retention

me905 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for five (5) years after account closure as required by PAGCOR regulations
• Transaction Records: Maintained for seven (7) years to comply with Philippine financial and tax regulations
• Identity Verification Documents: Retained for five (5) years after account closure as required by AML regulations
• Communication Records: Customer support interactions retained for three (3) years for quality assurance and dispute resolution
• Marketing Preferences: Retained until you withdraw consent or request deletion

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

5. Data Security

me905 implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security infrastructure and respond promptly to any security incidents.

6. Your Privacy Rights

As a user of me905, you have certain rights regarding your personal information under Philippine data protection laws. These rights include:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our customer support team.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

6.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data for compliance purposes. Account closure does not automatically delete all data due to regulatory retention requirements.

6.4 Right to Restrict Processing

You may request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

6.5 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications through your account settings.

6.6 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.

To exercise any of these rights, please contact our customer support team via live chat or email. We will respond to your request within the timeframes required by applicable Philippine law.

7. Cookies and Tracking Technologies

me905 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve platform functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, account authentication, and security features
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences, language settings, and customization choices
• Marketing Cookies: Track your activity to deliver personalized promotional offers and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality and affect your user experience.

8. Third-Party Links

The me905 platform may contain links to third-party websites, such as game provider sites or payment processor platforms. This Privacy Policy applies only to information collected by me905. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

me905 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

While me905 primarily serves Filipino users and maintains servers within the Philippines, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards.

11. Changes to This Privacy Policy

me905 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting a notice on our platform or sending an email to your registered address. Your continued use of me905 following such notification constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through the following channels:

• Live Chat: Available 24/7 on the me905 platform
• Email: [email protected] ([email protected] is plain text, not a clickable link)
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours